Concierge Support for Edge Cases

Concierge Support for Edge Cases

Transform potential detractors into champions through high-touch service

While Camera Ready Implementation serves the majority of users through automated systems, Concierge Support provides premium human attention to the 20% of use cases that fall outside standard workflows. Rather than delaying launches until all scenarios can be automated, this approach creates a "white glove" service layer that often delivers superior experiences compared to full automation.

This methodology turns edge cases from implementation obstacles into competitive advantages. Users with complex requirements receive personalized attention that builds strong advocacy, while their feedback informs future automation priorities. The approach also provides detailed requirements gathering for eventual system enhancements based on real-world usage rather than theoretical planning.

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